37jl Privacy Policy

When you register and use the 37jl platform, we collect certain personal information that is necessary to verify your identity, process transactions, and deliver our services. The types of information we collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details (e.g., GCash or Maya account reference) to facilitate deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players.

We may also collect information you voluntarily provide when contacting our support team, participating in promotions, or responding to surveys. All information collected is stored securely and accessed only by authorised personnel who require it to perform their duties. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification purposes under applicable Philippine regulations. When identity verification is required, the documents you submit are handled with the highest level of confidentiality and are not shared with unauthorised parties. You have the right to request a copy of the personal data we hold about you at any time.

The personal information we collect is used primarily to operate and improve the 37jl platform and to deliver the services you have requested as a registered player in the Philippines. We use your account information to verify your identity, process deposits and withdrawals, and communicate important account-related updates to you. Your activity data helps us personalise your experience on the platform, including surfacing relevant promotions, sports markets, and live casino games that match your preferences. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements applicable in the Philippines. In addition, we may use aggregated and anonymised data for internal analytics and platform improvement purposes, where no individual player can be identified from the data.

We will not use your personal information for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent. If you have opted in to receive marketing communications, we may send you promotional offers, bonus notifications, and platform updates via email or SMS. You can opt out of marketing communications at any time by updating your account preferences or contacting our support team. We do not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Any profiling we conduct is limited to improving your in-platform experience and is not used to make decisions that adversely affect your rights.

37jl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist us in operating the platform, processing payments, and delivering customer support — but only to the extent necessary for those specific purposes. All third-party service providers we work with are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In such cases, we will disclose only the minimum amount of information necessary to comply with the legal obligation.

If 37jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will notify affected players and ensure that the successor entity is bound by privacy obligations at least as protective as those described in this policy. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. Any international data transfers are conducted in compliance with applicable Philippine data privacy laws and regulations. You may contact our support team if you have questions about how your data is shared or transferred.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 37jl platform is encrypted using industry-standard protocols to prevent interception during transmission. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff who handle personal data are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform and the data it holds. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so we can take appropriate action. We recommend that you log out of your account after each session, especially when using a shared or public device. Keeping your contact details up to date in your account settings also helps us reach you quickly in the event of a security concern.

As a player registered on the 37jl platform in the Philippines, you have certain rights with respect to your personal data under applicable Philippine data privacy laws. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You also have the right to request the correction of any inaccurate or incomplete personal data we hold about you, and we will act on such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal or regulatory obligations that require us to retain certain data for a specified period. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such objections without delay.

• Right to access your personal data held by 37jl.
• Right to correct inaccurate or outdated information.
• Right to request deletion of your data, subject to legal retention requirements.
• Right to object to direct marketing use of your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our support team through the platform. We will respond to all data rights requests within the timeframe required by applicable Philippine law. We will not discriminate against you for exercising your data rights, and exercising these rights will not affect your ability to use the 37jl platform.

The 37jl platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather analytics data that helps us improve the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise the user experience for Filipino players. We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit the functionality available to you on the platform.

Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period and are used to remember your preferences and keep you logged in between sessions if you have chosen that option. We do not use cookies to collect sensitive personal information or to track your activity on websites outside the 37jl platform. If you have questions about our use of cookies, please visit the FAQ page or contact our support team for further clarification. We will update this section of the policy if our use of cookies changes in a material way.

37jl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform or via email. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should stop using the platform and may request the closure of your account. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

For any questions or concerns about this Privacy Policy or our data handling practices, please visit the FAQ page for common queries. If your concern is not addressed there, you may reach our support team through the contact details available within the platform. This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations. Any disputes arising from this policy shall be subject to the jurisdiction of the appropriate Philippine courts or regulatory bodies. We are committed to resolving all privacy-related concerns promptly and transparently.